Quality Management System – ISO 9001

ISO 9001 is the internationally recognized standard for the quality management of businesses. It applies to the processes that create and control the products and services an organization supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.

It helps to identify best practice and ensure every one in the organization is moving in the right direction. It is a powerful management tool that complements other management functions such as strategic planning.

It helps generate Customer satisfaction through delivery of products that consistently meet customer requirements. It helps in reducing operating costs through continual improvement of processes and resulting operational efficiencies improves stakeholder relationships including staff, customers and suppliers. It ensures Legal compliance by understanding how statutory and regulatory requirements impact on the organization and your customers.

It helps achieve improved risk management through greater consistency and traceability of products and services It results in proven business credentials, through independent verification against recognized standards

It develops ability to win more business, particularly where procurement specifications require certification as a condition to supply. As you and you management team are committed to making quality a priority and embrace strategic and operational planning as a key management tool, you can use ISO 9001 to your association’s advantage.