ISO FAQ

The standard specifically requires records for the following items:

• Management reviews
• Education, training, skills and experience
• Evidence that processes and product or service meet requirements
• Review of customer requirements and any related actions
• Design and development including: inputs, reviews, verification, validation and changes
• Results of supplier evaluations
• Traceability where it is an industry requirement
• Notification to customer of damaged or lost property
• Calibration
• Internal audit
• Product testing results
• Corrective action
• Preventive action
• Records you need to provide evidence of following your processes.